SHIPPING

We understand you want your purchase at the absolute earliest!  We will do our best to get it to you as soon as possible – we are committed to you receiving your purchase quickly, safely and in good order and condition.

To ensure a smooth delivery process please ensure you provide us with a daytime address where someone is available to take delivery.  Please note we do not take responsibility for items that go missing/stolen after delivery.

 

Domestic:

We offer FREE Express Post shipping within Australia.

Anonymous of 379 uses Australian Express Post within Australia (1-2 days from shipping).

*If address is unattended, a notification to be picked up at post office will be delivered.  Please note identification is usually required to collect. Tracking is available through the Auspost website here.

 

International:

STANDARD DELIVERY OPTION:

Anonymous of 379 uses Australian International Registered Post or Pack and Track International for all international purchases.

Flat fee: $25 for all countries

Please note that these services have limited tracking options.  They require signatures on delivery in most destinations. The approximate time for delivery is between 12-21 days.

If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details.  Identification is usually required to collect.

The number you receive via your delivery confirmation email is a consignment delivery number only and therefore tracking on this number is available only through to the destination country. You can follow that process through the AusPost website here.

Once the delivery reaches the destination country and enters the local postal system of that country, Anonymous of 379 cannot be held responsible for any loss or damage to parcels incurred through this local system.   Please contact your local post service for updates or if you experience problems during shipping. 

 

ELITE DELIVERY OPTION:

If preferred, we can also ship via Express Courier International EMS International Courier

Flat fee: $50 for all countries

This service will take 2-5 working days and is trackable up until the point it reaches the destination country.  A signature is required on delivery.

If you are not at home to receive, the package will be delivered to your local post office and a delivery slip left with pickup details. Identification is usually required to collect.

Once the delivery reaches the destination country and enters the local postal system of that country, Anonymous of 379 cannot be held responsible for any loss or damage to parcels incurred through this local system.   Please contact your local post service for updates or if you experience problems during shipping. 

Tracking for this service is available through the Auspost website here.

 

Shipping Times:

We endeavor to send your purchase within 48 hours of receiving your order (please note exceptions of public holidays and weekends apply and goods will be shipped the following business day).

We will forward you an email with details of your shipping, tracking advice, tracking number and estimated delivery timeframe.  Any concerns regarding delivery can be addressed directly with the carrier quoting the reference number.

 

RETURNS

Returns and Exchange Policy

  • Before purchases are shipped to you, we personally inspect your items to ensure they are in perfect condition. Your items are then carefully packaged to ensure they arrive in the exact same condition.
  • If goods arrive faulty or damaged, please contact us immediately in order for us to address the issue for you.
  • We only offer refunds on faulty or damaged items, so please choose carefully. Please note that photographic proof of damaged goods or consignment packaging may be requested.

Please contact us at info@anonymousof379.com with details of your return and you will be issued a RETURNS AUTHORISATION NUMBER. Please note we will not accept any parcel without this number clearly detailed on the outside of the parcel.

  • Please package the item(s) carefully and in the same manner they were sent to you with the original labels and tags intact. 
  • Send back to us using the same (or equivalent) service with online tracking, as Anonymous of 379 cannot be responsible for any goods that may be lost or damaged during the return shipping. 

Post address for returns is:

PO BOX 155 | Mt. Lawley Post Shop | Mt Lawley | 6929

  • Please notify us by email of the date of dispatch and tracking number reference.
  • Your return will be assessed and dealt with as soon as possible when received and we will advise you by email on the status of your return within 5 working days.
  • Faulty goods will be assessed carefully and if deemed to be a fault of manufacture you will be offered a replacement/repair/exchange/credit note or refund depending on the individual situation.  Return shipping will be reimbursed upon proof of costs. (i.e. receipt can be included with return).
  • If we do not consider the return to be justified as a fault of the goods or manufacture we will contact to discuss these reasons with you.  Goods will be returned to you at your cost for freight. 
  • Jewellery is not deemed faulty if not handled correctly – please check and take note of our care instructions.